Director, HR Operations and Shared Services

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope: 

The Director, HR Operations, Shared Services role will be responsible for:

• Regional HR Systems –
  • Plan and direct the establishment and ongoing administration of HR Systems to support short- and long-range North America HR Operations goals. This includes North America Time & Attendance, and Benefits platforms.
  • Work in concert with global and regional IT business partners to ensure consistency and alignment to corporate HRMS systems/platforms and appropriate integration points with local platforms, financial, or QMS systems.
  • Work with Corporate/Centralized HRMS/HRIS team to design, develop, implement appropriate HR systems/modules.
  • Serve as ‘voice of region’ on HR infrastructure needs to Corporate HRIS and HR teams.
  • Establish interface requirements and data integrity protocols for ongoing administration and governance of regional systems or regional data in global/corporate systems/platforms.
  • Provide functional and technical expertise on ‘core’ HR systems (SuccessFactors and Ceridian Dayforce) and serve as the regional HR system administrator.
  • Ensures relationships are effectively managed with regional vendors, and the development of training and documentation for system use and maintenance.
• HR and Operational Governance and Reporting –
  • Identifies processes within HR that require change to continuously ensure appropriate governance, compliance, improvement of business applications, and processes.
  • Ensures compliance with all annual or ad hoc legal reporting requirements such as:   State and Local filings, AAP, EEO-1 filings, Non-Financial Reporting, Internal Audit, VETS-100, Workforce/Pay Reporting, etc.
  • Ensures annual review of all HR related policies, SOPs, to evaluate and implement any necessary changes.
  • Responsible for working with HRIT, Corporate HR Reporting, and Regional Finance to deliver necessary reporting of timely, proactive, reliable HR information, local headcount reporting to support HRBPs, analytics, and special projects.
  • Define local/regional HR analytics processes and roadmap to move from reporting to insights and predictive analytics which are not defined nor delivered from the Corporate HR Reporting function.
• HR Shared Services –
  • Manages the implementation and administration of human resources programs, policies, and procedures in a regional service center/HR shared services model. Responsible to build and lead an HR Shared Services team that will support 1,700 North America employees.
  • Responsible for building and managing HR Shared Services Operations, ensuring efficient support, and outstanding employee experience and effective quality control and operational governance.
  • Oversees and serves as escalation point for teams providing shared services such as employee call center, benefits administration, HRIS data maintenance, record storage and/or other HR functions as assigned.
  • Serves as liaison to internal stakeholders and maintains service level agreements. Monitors efficiency, utilization, and effectiveness of shared service teams.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Leads a team of HR Coordinators/Generalists representatives, streamlining HR processes, and maintaining high-quality service delivery. 

The role will also work closely with HR Business Partners, HR COEs, HRIT, Corporate HR, Finance, and other functional colleagues across the Diasorin matrix, to support the execution of HR strategies across these critical functions and to ensure full compliance with process/policy adherence.

Key Responsibilities and Duties

• Provide functional and technical expertise on ‘core’ HR systems (SuccessFactors and Ceridian Dayforce) and serve as the HR system administrator. Also, provides functional and technical expertise on ‘ancillary/supporting’ HR platforms such as TerryBerry (recognition platform), LMS platforms, etc. Evaluates potential new systems and platforms that support/enable key HR processes - and roll out new modules.
• Works with HR COEs (C&B, TA)  to identify required interfaces and working with the IT, Finance, Sales and Manufacturing business analysts to ensure the validity of data and data interfaces.
• Lead research, gathering business requirements, providing functional analysis, program manage the deployment of HR systems, and provide sustaining support – both locally and globally as required.
• Providing HR operational thought leadership through effective partnership with regional and global HR peers. 
• Leading multiple HR programs & projects of varying scope and complexity.  Projects may pertain to new functionality, process improvement, problem resolution, new business model requirements, upgrades, etc., many of which require alignment and coordination with other members of the HR team.
• Responsible for organization, supervision and development of reporting Business Analysts.
• Head liaison between the business, IT and business analysts in other departments providing clear communication to all areas in an effort to produce the best solution for the given process.
• Control changes to regional HR systems to ensure they are controlled, tested and do not have unforeseen ramifications to other areas of the business
• Provide both functional and technical expertise and direction as it relates to HR systems and processes.
• Engages and manages necessary vendor relationships on behalf of HR function, ensuring compliance with annual budgeting process and contract reviews/renewals, contract/vendor management and MSAs/SOWs approvals.
• Ensure that proper reporting and dashboards are provided to manage the business and for compliance requirements.
• Manages the implementation and administration of human resources programs, policies, and procedures in a service center/HR shared services model. Defines/designs HR Shared Services operating model, engagement mechanism, and deploys the HR Shared Services model through effective and ongoing change management to drive adoption and sustained utilization. 
• Ensures the consistent relevancy, accuracy, and robustness of the HR Connect portal – Tier 0 HR self service portal of the HR Shared Services model.
• Oversees and serves as escalation point for teams providing shared services such as employee call center, benefits administration, HRIS data maintenance, and/or other HR functions as assigned.
• Ensures the effective deployment and ongoing maintenance of an internal HR knowledge library – common repository for HR Shared Services representatives to access and leverage standardized FAQs, process maps, toolkits, resources to be service and support employees and managers with HR related inquiries, needs, etc.
• Serves as liaison to internal stakeholders and defines and maintains service level agreements of the Shared Services team.
• Monitors efficiency, utilization, and effectiveness of shared service teams. Ensures KPIs established, tracked and evaluated for process improvements
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Lead and manage a team of HR Shared Services representatives, providing guidance, support, and regular performance feedback. Develop and implement training to enhance the team’s skills and knowledge.
• Ensure excellent customer service and resolution of HR inquiries, concerns, and issues. Establish and maintain service level agreements (SLAs) to meet response and resolution times for HR related queries and issues. Monitor KPIs, identifying areas for improvement and implementing corrective actions.
• Research, design and deliver new solutions, refine and enhance existing processes, and establish effective data gathering and reporting mechanisms. Continuously assess and improve service desk processes and workflows, leveraging technology and automation where appropriate. Implement self-service tools and resources to empower employees to find answers to common HR questions.
• Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and ideas.
• Play a highly active role on the North America HR leadership team, contributing, and supporting region-wide HR initiatives and on occasion, representing the HR function on various global and company-wide projects
• Understands and works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments. Maintain the confidentiality and security of sensitive HR data and information – ensuring compliance with data privacy, HIPPA, GDPR, and other relevant data management regulations.

Experience, Education and Qualifications

• Bachelor's Degree, Human Resources, Computer Science, Engineering or Business Administration. 10 years of relevant experience may be substituted for the degree, required
• Master's Degree, Human Resources or Business Administration, preferred 

Work Experience

Required

• 8+ Years of Deep experience in a progressive Human Resources organization or relevant business environment.    
• 2+ Years Experience in HR Operations and familiarity with the HR Shared Service delivery model.                       
• 2+ Years of Experience in an HRIS/HRMS function. Project lead experience, knowledge of and HRIS implementation and reporting requirements. Familiarity with relevant database systems is a plus. Workflow administrator experience a plus.
• 3+ Years of Supervisory experience and excellent leadership and team management skills
• 2+ Years of Strong knowledge of HR processes and policies. Knowledge of data privacy and compliance regulations.       

Preferred

• 2+ Years of Relevant experience with HRMS platforms such as SuccessFactors, Ceridian Dayforce or other HCM applications including Base HR, Recruiting, Performance Management, Compensation, Benefits, and a general understanding of Payroll and intersection points with core HR processes.                        

Specific Licenses and Certifications

• SHRM or HRCI Certification preferred   
• Collaborative team player with great interpersonal skills and an exceptional ability to work effectively cross-functionally and with executive leadership. Comfortable working in a matrixed, growth-oriented corporate environment. Ability to work in a matrixed HR model – influencing and partnering with HR COEs and HR Business Partners        
• HR experience in HR Operations or HR Shared Services function           
• Executive presence with ability to influence and lead with courage. Strong communication and influencing skills, able to push back on leaders when needed.       
• Excellent written, oral, and interpersonal skills.  
• Ability to manage conflicts, through the right balance of assertiveness and people inspiring approach.      
• HR data and analytical skills – able to extract data, develop insights. Experienced in Excel           
• Demonstrated ability to deal with complex business challenges, both urgent short-term issues and long-term strategic items. Ability to prioritize effectively.    
• Program and project management, change management experience and skills. Defining and evaluating/tracking KPIs    
• Sound HR judgment with ability to advise the HR function to find solutions in various areas of HR – Talent Acquisition, Talent Development, Talent Analytics & Insights, Employee Relations, Compensation, Culture & Engagement.   
• Strong execution skills. Able to work with a fast-paced, high pressure, and dynamic client group. Highly organized with proven time management and prioritization skills, and able to work independently and with minimal supervision. Able to manage the pressure of meeting tight deadlines.     
• Experience with implementing and maintaining HR Management systems.          
• Leadership strengths in hiring, mentoring, retaining top talent, and fostering a cohesive, high-performing team.           
• Thrives in a collaborative, high demand, and high-performance culture. Ability to operate in a challenging environment with a focus on agility and customer-focus.
• Able to analyze HR data and extract insights which will influence leaders and help them run their business effectively.

What we offer

Receive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Diasorin offers benefits.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.