Global Service Project Manager

Published on: Jul 24, 2026

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: After Market Service

Employment type: Regular Full Time

Req ID: 7822

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

Build What Matters
Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
Innovate with Agility at a Global Scale
Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
Grow in a People-Centered Culture
Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Global Service Project Manager is responsible for planning, coordinating, and overseeing multi-site and cross-functional service projects within the healthcare and diagnostics industry. This role ensures that projects are delivered on time, within scope, and in compliance with company and regulatory requirements, while serving as the central communication hub between Global Service teams and key internal and external stakeholders.

Duties and Responsibilities

Manages and motivates the project team, maintaining a sense of urgency and accountability in accomplishing project deliverables.

Monitors project execution to ensure delivery according to budget, schedule, and scope, in accordance with company procedures.

Develops, updates, and communicates detailed project plans, including work breakdown structures (WBS), resource allocation, milestones, and phase-by-phase task timelines; produces regular status reports for stakeholders.

Serves as the primary point of contact for all project stakeholders, facilitating clear and timely communication across time zones and functions.

Leads project kick-off meetings, standing status reviews, and post-project retrospectives.

Identifies and manages project interdependencies - including risks, conflicts, and constraints - and facilitates optimal approaches to address them.

Proactively monitors and documents project risks, communicates potential issues to leadership, and drives implementation of mitigation plans.

Tracks and reports project budget performance, escalating variances to leadership as appropriate.

Works with all relevant departments and stakeholders to ensure compliance with applicable regulatory agency requirements.

Supports new product introduction (NPI) and service readiness activities for new platforms or market expansions.

Assists Quality and Regulatory departments in preparing for, conducting, hosting, and responding to internal and external quality audits.

Manages vendor and third-party relationships as required to support project delivery.

Ensures all project documentation is maintained and archived in accordance with QMS requirements.

Drives continuous improvement initiatives within Global Service operations.

Other related duties as assigned.

Education, Experience and Qualifications

Bachelor's Degree in Engineering, Life Sciences, Business, or a related field from an accredited college or university, or equivalent relevant work experience. required

3+ Years Experience in Service and/or Technical Support operations. required

3+ years Experience in an international context in the healthcare and sciences industry, preferably with diagnostics, medical devices, or pharmaceuticals. required

2+ Years Experience leading cross-functional or international project teams. required

1+ Years Familiarity with quality standards and processes (e.g., ISO 13485, 21 CFR Part 820, EU MDR). required

1+ Years Proficiency in project management tools such as MS Project, Smartsheet, Jira, or equivalent. required

1+ Years Experience using Microsoft Office Suite (PowerPoint, Word, Excel, Access). required

1+ Years Familiarity with change management methodologies and regulatory environments (FDA, MDR, ISO 13485). preferred

Training and Skills

Highly organized with proven time management and prioritization skills (High proficiency)

Ability to work independently and with minimal supervision (High proficiency)

Ability to handle the pressure of meeting tight deadlines (High proficiency)

Relevant skills with technology (High proficiency)

Detail oriented (High proficiency)

Communication skills - verbal and written (High proficiency)

Data collection, management, and analysis (High proficiency)

Problem analysis and problem solving (High proficiency)

Planning and project management skills (High proficiency)

Decision-making skills (High proficiency)

Teamwork (High proficiency)

Licenses and Certifications

Project Management Professional (PMP), PRINCE2, or equivalent project management certification. preferred

Standard Working Conditions

Noise - Occasionally

Hazards - Rarely

Must work onsite at Luminex office at least 80% of the time - Constantly

Possible exposure to biological or chemical hazard, extensive noise, and/or working with lasers - Occasionally

Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling, or planning the activity of others. - Occasionally

Exposure to Chemicals, Lasers, Excessive Noise, etc. - Occasionally

Travel Requirements

10% Domestic travel may be required approximately 10% of the time.

10% International travel may be required approximately 10% of the time.

Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.