Global Service System Specialist Manager

Published on: Jul 24, 2026

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: After Market Service

Employment type: Regular Full Time

Req ID: 7825

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

Build What Matters
Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
Innovate with Agility at a Global Scale
Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
Grow in a People-Centered Culture
Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Manager will be responsible for planning, developing, implementing, and managing the Global Service and technical direction of the System Specialist team to include advanced global technical support, training, and communications to internal departments, Partners and Distributors. Continued focus on product and service improvements and innovative solutions.

Duties and Responsibilites

Provides departmental technical leadership and guidance for major customer organizations in servicing, maintaining, and operating Luminex instruments.

Manages key decision points that drive product service offerings, service revenue, and value added support that generates growth.

Coaches and mentors Global Service Specialist team

Advises field service and Depot personnel of technical updates for both existing and new product lines.

Analyzes data reports and service documentation to identify technical trends and proactively identifies areas of improvements for device services. Manage improvement plans to ensure customers and partners receive the highest quality of technical support.

Monitors and reviews all SOPs to ensure updates and releases for changes and improvements are appropriate, and disseminates to departmental personnel as needed.

In conjunction with the Change Control Board, affects and supports timely and comprehensive Technical Notes while ensuring the impact on the department is appropriate and manageable.

Monitors updates to the Field Service Training documentation.

Monitors and advises development of product training material, part numbers and other technical documentation for Field Service and the Depot.

Manages technical data documents and part pricing. As needed, release and update FS part numbers for both existing and new products.

Ensures Field Service storage site is updated and current with appropriate information needed by both internal staff, as well as customers.

Develops effective working partnerships with internal Luminex departments to ensure goals, deadlines, and training schedules are met.

Partners with the training department to define necessary training for field service engineers on system upgrades and new systems components.

Manages the curriculum and scheduling of training classes and workshops for Luminex personnel to upgrade and maintain current qualifications.

Acts as resource for Field Service related issues for Luminex personnel (service engineers, training, technical support, etc.), and as needed the final decision making authority to resolve problems and issues that benefits both the customer and the company.

Enforces and adheres to all environment, health and safety SOP’s, equipment polices and procedures, including department specific requirements.

Other duties as assigned

Education, Experience and Qualifications

Associate's Degree (AA or AS) in Electronics or instrumentation/electronics equivalent background or a science/engineering background from an accredited two or four-year college or university, or relevant work experience required

4+ Years Technical Operations experience required

Training and Skills

Highly organized with proven time management and prioritization skills (High proficiency)

Ability to work independently and with minimal supervision (High proficiency)

Ability to handle the pressure of meeting tight deadlines (High proficiency)

Standard Working Conditions

Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others. - Frequently

Must work onsite at Luminex office - Occasionally

Travel Requirements

10% travel may be required

Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.