Customer Service Specialist/ After Market Service Hotline

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

Recevoir les plaintes et les demandes de renseignements des clients, partenaires et distributeurs pour tous les produits pris en charge par Diasorin par téléphone, e-mail, etc.

Key Duties and Responsibilities

• Diagnostiquer l’urgence en fonction du type de panne
• Accompagner l’utilisateur en vue d’un dépannage
• Assister le client dans l’utilisation de l’automate
• Identifier et analyser les problèmes produits
• Gérer les réclamations (produits et instruments)
• Envoyer de la documentation aux clients sur leurs demandes
• Utiliser et tenir à jour la base de données (SGAT, CALLS)
• Transmettre un plan d’action efficace aux Spécialistes Systèmes en conformité avec les procédures groupe et interne
• Toutes autres actions liées à sa fonction qui peuvent lui être soumises par sa hiérarchie

Education, Experience, and Qualifications 

• Connaissances techniques sur les automates
• Capacité à identifier un problème donné
• Capacité à apporter une solution rapide et efficace
• Capacité d’exhaustivité dans l’explication du problème
• Maitrise de l’anglais pour le suivi d’une formation et la compréhension des notes techniques (lu et écrit)
• Diplôme en biologie, biologie moléculaire ou dans une discipline similaire avec 2 à 4 ans d'expérience connexe, ou une combinaison équivalente d'études et d'expérience professionnelle connexe.
• Solide connaissance pratique des processus et procédures de laboratoire
• Expérience de travail autonome dans un environnement en évolution rapide avec une capacité démontrée à s'adapter à des priorités en évolution rapide.
• Expérience en service à la clientèle requise.
• Capacité à communiquer clairement et professionnellement, sous forme verbale et écrite, importante.
• Esprit d’équipe
• Autonomie
• Disponibilité
• Rigueur
• Bon relationnel
• Aisance téléphonique
• Polyvalence
• Travaillant depuis notre bureau à Antony, le travail hybride est autorisé.

What we offer

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.