Field Service Engineer

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Purpose

In this role, you will contribute to the achievement of DiaSorin’s sales growth, profitability, and reputational objectives by providing responsive, effective, and professional technical service and support to customers via phone and via site visits, always with the aim of maximising equipment uptime and productivity

Region: 

This  role will cover Berkshire, Hampshire, South West and West London.

Main Responsibilities:

• • Assist the customer with any technical issues by phone support, with response-time as defined within customer contract (typically 1 working hour)
  • Attend customer site to troubleshoot and repair any reported equipment faults, with response-time as defined within customer contract (typically same-day or next-working-day).
  • Complete all preventative maintenance (PM) in accordance with defined schedules, and to DiaSorin corporate standards.
  • Install any upgrades necessary to maintain Instrument performance, safety, and reliability in accordance with defined deadlines.
  • Document all service activity within DiaSorin’s corporate service management application, and in accordance with defined standards and timeframes.
  • Provide first level engineering support for installation and decommissioning of instruments.
  • Provide support for the interfacing of instruments to laboratory computer systems.
  • To provide first-line support of any IT components (PC/printer/software) provided by DiaSorin as an element of their product offering.

Qualifications, Experience and Skills 

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

​Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.