Commercial Support Specialist CRM & Technologies

Published on: Sep 3, 2025

Country: Germany

Location: Dietzenbach

Company: DiaSorin Deutschland GmbH

Job Category: Sales

Employment type: Regular Full Time

Req ID: 7204

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job title	Commercial Support Specialist CRM & Technologies (m/f/d)
Workplace	Office-based (Dietzenbach / may involve some mobile working)
Department	Sales

Supervision	Team Leader Commercial Support Central Europe
Supervision by	-

Purpose of the position

Support and further development of software tools for the sales force & assistance in supporting the sales force with commercial and logistical issues

Main tasks

Independent needs analysis and further development of processes in the CRM system (Sales Force) or in user software (e.g., MS 365) and their implementation
Independent creation of training materials and largely independent implementation of training courses for the Sales Force CRM system
Independent analysis and further development of business processes using existing and future software applications and technologies
Responsibility for ensuring data consistency between the various IT systems used by sales (e.g., Sales Tool, Sales Force, SAP)
Independent first-level support for Salesforce CRM software
Independently creating and tracking requirements in the ticket system (in English)
Management and collaboration in projects for the further development of application software in the field, including the introduction of tools into routine use and training of all employees

Collaboration in international project teams/projects (partly in English)

Supporting the field service in the preparation of quotation calculations and inventory calculations, as well as in questions regarding delivery logistics
Collaboration in the implementation of applicable legal and company guidelines, medical device safety, the quality management system, and the guidelines for sustainable management in the area of responsibility

Education	Completed commercial vocational training or degree, preferably in the field of IT
Professional experience	Several years of experience in application programming, ideally combined with very good knowledge of the handling and user support of Sales Force (CRM), MS 365, and other user software Experience in internal sales and sales controlling is desirable
Additional knowledge and skills	Advanced user knowledge of MS 365 and VBA programming, CRM system Sales Force Structured and process-oriented approach and strong problem-solving skills Excellent team player with an interest in establishing and maintaining close contacts with field staff, office staff, and customers Efficient, highly accurate, structured, and reliable way of working High level of service orientation Strong communication and organizational skills Ability to work under pressure and assertiveness Fluent written and spoken German and English

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.