Customer Service Specialist

Published on: Apr 30, 2025

Country: Germany

Location: Dietzenbach

Company: DiaSorin Deutschland GmbH

Job Category: After Market Service

Employment type: Regular Full Time

Req ID: 6975

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join our polish team based in Warsaw and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Aim oft the position

Ensuring the highest level of customer satisfaction by processing and following up on customer complaints and customer questions about Diasorin products and devices for Germany.

Main

Acceptance of complaints and forwarding or follow-up of complaints
Telephone consultation in case of problems with the analysis systems and in case of problems with the handling of test approaches
Advice and response to inquiries about products
Document all complaints and inquiries in the complaint management system
Escalation of complaints to the Customer Service Manager (if necessary)
Pick-up and forwarding of patient serums or kits
Collaboration on projects
Special tasks on special instructions on a case-by-case basis
Other/other tasks that are reasonable within the framework of the qualification

Prosfessional experience

• depending on the training, at least 2-3 years

• Ideally, with laboratory experience as well as experience in dealing with CLIA, ELISA and molecular tests and automatics

Further Knowledge & Skills

Very good technical understanding and willingness to familiarize yourself with the technical details of the analysis systems
Strong problem-solving and decision-making skills
Good written and spoken English and German skills
Open-mindedness and good communication skills, also in international contact IT skills
Fluent written and spoken German and Polish

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.