System Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

To provide technical service (in alignment with approved local and group practice) and support to customers with instrument maintenance, calibration, troubleshooting, education and repair on our analytical devices. Promote the image of the company in co-operation with sales and specialist workforce. Become a specialist in frontline service of the device group.

Key Duties and Responsibilities

• Provide service & support to internal and external customers relevant to instrument maintenance, calibration, instrument troubleshooting and repair
• Install methodologies on the instrumentation at customer´s premises and guarantee customer follow-up for technical/application problems
• Make preliminary visits to laboratories to agree on positioning of the instrumentation
• Install and test the instruments at customer site according to the time limits and methods defined
• Participate in communication, training and support processes with colleagues that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives
• Understand & utilize documentation protocols & accurately & legibly complete all documentation on time to result in a product/process history consistent with GMP requirements
• Perform & document calibration & preventative maintenance needed to result in equipment that is in good working condition, in accordance with corporate policies & in compliance with GMP and Finance
• Salesforce management, reporting and compliance - draw up reports of the equipment activity using Salesforce software
• Decontaminate and de-install instruments according to company procedures
• Spare parts management and ordering - - manage and maintain correct quantity of own spare parts warehouse
• Status update on instrument issues and customer complaints
• Develop and continue growing relationship with LXL lead
• Other service-related projects assigned by the company
• Contribute to service process improvement

Education, Experience, and Qualifications

• Experience installing, servicing and/or managing pathology diagnostic analysers in a manner compliant to the standard expected from NATA accredited laboratories.

• Biomedical, engineering &/or medical science qualifications from reputable sources. Ability to demonstrate that. Please do not apply if you do not have this.

• Possible successful experience as an Applications/Technical Specialist in clinical pathology with a desire to move in a more engineering type role and team.

• Flexibility to work/travel after hours &/or on-call on occasion, if required. 

• Confidence with PC architecture, interfacing and operating systems.

• Excellent organizational skills and attention to detail including project management.

• Ability and discipline to follow & work within defined operating procedures.

• A demonstrated ability to integrate into & work well in a team environment as well as working alone.

• A demonstrated history of superior customer support and a helpful “can do” work ethic via strong customer references.

• Strong communication skills.

• Restricted Electrical License ( viewed favorably , not essential ).

• Willingness to have various vaccinations.

• Valid driver’s license. 

• Full rights to work in Australia full-time, without conditions. 

• Ability to satisfy background checks that may be required from our customers

 
What we offer
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.