SERVICES MANAGER

Published on: Aug 27, 2025

Country: Brazil

Location: San Paolo

Company: DiaSorin Ltda. (Brazil)

Job Category: After Market Service

Employment type: Regular Full Time

Req ID: 7169

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job

Title

Services Manager

Job

Facts

Organizational Area: Services

Country / State: São Paulo/SP

Place of work: Brazil

Home / Office based: Office-based

Legal Entity: DiaSorin Brasil Ltda

Professional Family: AMS

Reporting To: Country Manager

Kind of contract

• Full Time / Part Time: Full time

• Permanent / Temporary: Permanent

Job ID:

Job

Scope

YOUR MISSION

The Service Manager contributes to the achievement of the Company’s growth and profitability targets by implementing, controlling, monitoring and improving the After Sales Service department; ensuring the complete application of the company strategies, according to the timeframe required; ensuring the full application of the validated procedures, in order to guarantee the compliance to the quality standards, minimizing the risks of customer dissatisfaction.

Main

Responsibilities

YOUR CONTRIBUTIONS

Coach the service people in the field guaranteeing the correct customer approach both in the technical aspects and softs skills
Train, provide and follow-up the Healthy and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary
Work close in the field with the Sales Team in order to check and to guarantee the client experience
Maximize customer retention rates by ensuring customer satisfaction in the proactively way
Follow the base installation and propose the correct allocation of resources effectively
Manage and control the quality of Services of the Third Party guarantying the correct SLA
Manage, develop, implement, and follow up the Implementation Projects
Manage, develop, implement, and follow up the Automation Projects
Manage the Refurbish Center and follow up all activities related
Work with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance
Ensure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc)
Represent the needs of the Service Department during meetings with the Managements and other departments within the organization.
Collaborate with Corporate Service to ensure compliance with the corporate policies, and supply adequate inputs into the Service Organization
Handle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service
Implement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service
Handle, monitor and improve the effectiveness of the Services Call Center
Handle, monitor and improve the effectiveness of the “Technical Support” to the Field Engineers (activities to be performed by the “Instrumentation Specialist”)
Establish, track, and communicate departmental Key Performance Indicators (KPI) to measure performance, identify areas for improvement, and recognize success
Guarantee the accuracy of all audit process ensuring the correct procedures and the business alignment
Manage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products

Qualifications

Experience

Personal Strengths

Mobility

YOU

Education / Specialization:

Bachelor’s degree in Engineering, Business Area or Health Fields
Post Graduation’s degree in Business is a plus

Experience:

5+ years of professional experience in the Diagnostic sector a managerial position in Services
Prior experience in service and application support to distributors is a plus

Technical Competencies:

Knowledge of the laboratories’ process flow, equipment maintenance and refurbishment
Project Management – validation and integration
Familiarity with the interface of software applications and instruments platforms
Seasoned experience in using Microsoft Power Point, Word and Excel

Skills:

Strong leadership, coaching, and communication skills
Process and compliance-oriented
Customer-oriented
Capability to schedule service activities, maintaining the flexibility needed to satisfy the customer request (i.e.: service support 24/7)
Flexibility and ability to liaise with different organizational areas and key internal and external referees

Languages: English, local language

Travel availability: 70% traveling is required within responsible territory

Relocation availability: Not Required

Training required: N/A

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

SERVICES MANAGER

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.