Global Service & Repair Center Junior Engineer

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

Responsible at the Global level for contributing to the improvement of WW Service/Application support relating to instruments of the assigned technology for Diasorin Group Subsidiaries and Distributors. Manage all the Global Service Repair Center activities (repair, refurbish, testing and release)

Key Duties and Responsibilities

- Provide support (by remote or directly in the field) to technical/application staff from subsidiaries and or Distributors and manage/ support troubleshooting activities;

- Train and regularly educate Service/Application Specialist/Technicians from subsidiaries and or Distributors concerning the use, installation, and maintenance of the instrumentation commercialized by Diasorin Group to enable them to operate effectively following defined, consolidated, updated, and standardized procedures;

- Collect feedback from the Service/Application technicians of subsidiaries to identify potential hardware/software improvement requirements;

- Define the items and quantities of replacement parts for Car & Country Stock in accordance with the approved procedure; Update the procedures for repairing/refurbishing; Supervise and monitor the retrofit and field-upgrade activities;

- Update the Training Agenda or Binder according to the evolution of training requirements and technical considerations relating to the instruments;

- Monitor service indicators;

- Manage Internal laboratory repairs and maintenance.

- Verify the conformity of the final tests performed on instruments originating from suppliers and filing final test reports and analysis certificates to enable proper check-in of the instruments;

- Open non-conformities and monitor corrective action relating to instrumentation

- Provide data relating to non-conformities, replacement parts consumption, and service indicators,

- Support hardware/software improvement activities and write technical documentation;

- Initiate the opening of new codes based on service requirements.

- Repair, release, and refurbish the related instruments. Monitor the Repair Center activities;

- Monitor and keep updated on the procedures related to instrumentation refurbishment ;

- Collaborate with Corporate and Global Service in defining new Group Operating Procedures in line with the Repair Center process workflow;

- Report the repair activities in the Laboratory notebook to keep track of all activities and monitor any delays and / or critical issues;

- Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies, and the Corporate Procedures.

Education, Experience, and Qualifications 

University degree or equivalent higher standard, preferably an academic degree in Biomedical Engineering or Clinical and Biological Sciences.

Master’s degree is a plus.

Experience:

- Minimum of 2 years experience in the health care and sciences industry in an international context, preferably with diagnostic, medical devices, or pharmaceutical prior knowledge/experiences in a reputable Company in these fields.

Technical Competencies:

- Experience using Microsoft PowerPoint, Word, and Excel.

- Knowledge of electronics, computers, fluids, mechanics, and industrial robotics.

- Medical devices background/experience would be a plus.

Skills:

- Capability to schedule technical activities, maintaining the flexibility needed to satisfy the customer requests, customer focus, and positive solutions-orientated approach

- Problem-solving ability to allow diagnosis of problems, resolve critical issues and follow through to resolution

- Ability to work with cross-functional teams and to influence both internally and externally

- Good interpersonal skills, fast learner, professionalism.

- Organization skills.

- Reliable, sharp on details, and timely

- Analytical skills and service orientation

Languages:

Fluent spoken and written English.

Travel availability:

25 – 40%

Hybrid work

What we offer

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.