Global Service System Specialist CLIA

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

Responsible at Global level for contributing to the improvement of WW Service/Application support relating to instruments of the assigned technology for DiaSorin’s Subsidiaries and Distributors.

Key Duties and Responsibilities

Provide support (by telephone, email, etc. or directly in the field) to technical/application staff from subsidiaries and or Distributors, and manage/ support troubleshooting activities;

Train and regularly educate Service/Application Specialist/Technicians from subsidiaries and or Distributors, concerning the use, the installation and maintenance of the instrumentation commercialized by DiaSorin, so to enable them to operate effectively  in accordance with defined, consolidated, updated and standardized procedures;

Collect feedback from the Service/Application technicians of subsidiaries, for the purpose of identifying potential hardware/software improvement requirements;

Define the items and quantities of replacement parts for Car & Country Stock, in accordance with the approved procedure;

Supervise and monitor the retrofit or field-upgrade activities of subsidiaries

Update the procedures for repairing/refurbishing;

Update the Training Agenda or Binder according to the evolution of training requirements and of technical considerations relating to the instruments;

Make method files, assay protocols and application protocols available in accordance with approved procedures

Monitor service indicators

Verify the conformity of the final tests performed on instruments originating from suppliers, and filing final test reports and analysis certificates so as to enable proper check-in of the instruments;

Open non-conformities and monitor corrective action relating to instrumentation

Provide data relating to non-conformities, replacement parts consumption and service indicators,

Support hardware/software improvement activities and write technical documentation;

Initiate the opening of new codes on the basis of service requirements

Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies, and the Corporate Procedures.

Education, Experience, and Qualifications 

University degree or equivalent higher standard, preferably academic degree in Biomedical Engineering or Clinical and Biological Sciences.

Master’s degree is a plus.

Minimum of 2 years experience in the health care and sciences industry in an international context, preferably with diagnostic, medical devices, or pharmaceutical prior knowledge/experiences in a reputable Company in these fields.

Experience in managing automated system for diagnostic laboratories and, use of electrical measuring equipment

Knowledge in electronics, computers, fluids, mechanics and industrial robotics

Medical devices background/experience would be a plus

Experience supporting microplate instrumentation is a plus

Experience with manufacturers of liquid handling platforms for life sciences,  is a plus

Experience using Microsoft Power Point, Word and Excel and modern Service tools

Solid capability in VBA programming is a plus.

Good interpersonal skills. Flexibility, willingness, professionalism.

Ability to work with cross -functional  teams and to influence both internally and externally

Highly organized

Strong time management skills and organization skills; analytical skills

Problem-solving

Group work orientation

Fluent spoken and written English

Travel availability:

25 – 40 %

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.