System Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

• Guarantees suitable technical support and first level assistance for application aspects (installation of methodologies, troubleshooting and initial training) acting promptly and professionally at customer's premises across the whole region.
• In cooperation with sales and specialist workforce, promotes the image of the Company in contact with customers
• Comply with company procedures in order to ensure high quality testing and fulfilling IVD regulations

Main Responsibilities

• Repair instruments according to the time limits and methods defined by Corporate Service Carry out instrument preventive maintenance
• Conduct preliminary visits to laboratories to agree on positioning of the instrumentation, checking correct siting and the need for any hydraulic/electric/logistic work
• Install and test the instruments at the customer site according to defined procedures
• File all the forms and documentation needed regarding service and support activities
• Decontaminate and de-install instruments according to company procedures
• Create reports of his/her activity using the Service software
• Manage and maintain correct accounting of own spare part warehouse
• Guarantee update and perfect efficiency of instruments assigned Carry out customer trainings
• Carry out 1st level troubleshooting on products
• Report product related complaints in our complaint handling system
• Provide Applications support for all Nordic region and occasional technical support in wider region as required.
• Install the methodologies on the instrumentation at customer's premises
• Guarantee customer follow-up for technical/application problems
• Support sales and marketing with technical and product related information for tenders
• Equipment and  Systems Operated

LIAISON

New technologies

• Service Statistics
• Work in line with main technical and quality indicators for the Service department

MTBF (mean time between failure)

MTTS (mean time to solve from call opening to call closing)

EPI (engineer performing index)

Spare parts consumption

Qualification, Skills and Experience

• University degree or secondary school education in electro technical orientation or medical engineering experience
• Have relevant medical systems experience ideally working knowledge of diagnostic equipment
• Experience in managing automated system for diagnostic system for diagnostic laboratories and, use of electrical measuring equipment
• Understanding of clinical chemistry, microbiology and/or molecular testing
• Ability to build excellent working relationships both internally and externally
• Ability to schedule own technical activities, maintaining the flexibility needed to satisfy the customer
• Customer focus and positive solutions-oriented approach

• Experience using Microsoft Power Point, Word, Excel and others
• A Nordic language and good communication in written and spoken English
• Travel availability: Within the Nordic area and as and when required in other countries

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.