Field Service Engineer - Hartford, CT

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope 

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Key Duties and Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service report’s according to process.
• Maintain good work habits.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and apply the appropriate procedures pertaining to:
• Timecards completed daily
• Service reports completed daily
• Service software synch twice daily
• Expense reports completed weekly
• Timely and accurate return of used spare parts
• On-time completion of all Smart training and technical requirements
• Prompt response to all forms of communication from headquarters, customers, and co-workers
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
• Perform work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.
• Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.
• Other duties and responsibilities as assigned

Education, Experience, and Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
• Valid driver’s license in good standing
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology
• Some knowledge and understanding of basic immunology and immunoassay technology
• Ability to explain correct operation of equipment
• Self-Starter that requires minimal supervision on specific field tasks
• Excellent verbal, interpersonal and written skills
• Ability to handle multiple activities in a professional manner
• Quality and detail oriented
• Skill in using MS Word and Excel; familiarity with Google Suite

What We Offer

Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.