Workflow & Automation Manager

The Workflow and Automation Manager is responsible for designing and implementing optimized LEAN workflows for Diasorin diagnostic solutions ensuring efficiency and value across the customer lifecycle. This role supports both the pre-sale and post-sale activities with a focus on strategic workflow analysis, solution design and automation project management.

• Strategic Workflow Design: Lead pre-sale workflow assessments and solution design to support value based sales strategies and ensure optimal integration of Diasorin technologies.
• Customer Optimization: Drive post-sale solution refinement through data analysis and site evaluations aligning implementations with customer needs and performance goals.
• Automation Project Leadership: Oversee end-to-end Laboratory Automation System (LAS) projects including vendor coordination, workflow planning, system integration and post-implementation analysis.
• Subject Matter Expertise: Provide advanced guidance on pre-analytical automation for complex assays contributing to the development of innovative diagnostic workflows.

Success in this role is evaluated through a combination of strategic execution, operational impact and innovation as well as effectiveness in supporting sales, service and technical teams through expert guidance and workflow insights.

***Position is eligible to be remote anywhere in the US***

Key Duties and Responsibilities

• New Business Workflow Analysis · Conduct comprehensive assessments of current customer laboratory operations through on-site observations and/or data-driven analysis. · Utilize LEAN methodologies including process mapping, time studies, waste reduction techniques to identify inefficiencies and opportunities for improvement in areas such as hand-on time, error potential, turnaround time (TAT), etc. · Develop and present future-state workflow models that incorporate Diasorin solutions clearly articulating the value proposition and business case for implementation. · Deliver findings and recommendations to stakeholders across all levels of the customer organization including laboratory management, medical directors and executive leadership.
• Existing Customer Optimization · Support new customers post-implementation and assist existing customers experiencing challenges in maximizing the value of their Diasorin solutions. · Conduct in-depth data analysis to identify workflow inefficiencies and recommend improvements tailored to the customer’s operational goals. · Ensure alignment between customer objectives and the configuration of Diasorin instruments, assays, accessories and processes. · Strengthen customer satisfaction and engagement by enhancing solution usability and performance, fostering opportunities for expanded testing and long-term partnerships.
• Laboratory Automation System (LAS) Project Management: Lead the full cycle of LAS projects from initial planning through post-implementation optimization ensuring alignment with customer goals and Diasorin’s LEAN workflow standards: 
  •  Vendor Coordination
  • Collaborate closely with third-party automation vendors to manage timelines, deliverables and integration requirements. Facilitate clear communication between all stakeholders to ensure seamless execution. 
  • Workflow Planning and Design: 
    • Conduct pre-implementation workflow analysis to identify automation needs including middleware and LIS integration. Translate customer needs into actionable design plans that optimize throughput, reduce manual intervention and minimize error potential. 
  • System Integration: 
    • Oversee the technical execution of instrument upgrades and integration with automation systems ensuring compatibility, performance and compliance with laboratory standards. 
  • Post-Implementation Optimization: 
    • Perform detailed workflow evaluations following go-live to ensure that automation benefits such as improved turnaround time, reduced hands-on time and enhanced operational efficiency are being realized. Provide ongoing support and recommendations for continuous improvement. 
  • Documentation and Reporting: 
    • Maintain comprehensive project documentation including workflow maps, automation blueprints and performance metrics. Present findings and outcomes to internal stakeholders to ensure complete understanding of customer.

• Cross Functional Collaboration and Influence: ·
  •  Sales Enablement: 
    •  Partner with the sales team to provide expert workflow insights and technical guidance during pre-sale engagements. Help shape compelling value propositions and solution designs that align with customer needs and strategic goals. 
  •  Applications and Service Alignment: 
    • Collaborate with the Applications and Field Service teams to ensure seamless implementation and optimization of Diasorin solutions. Share workflow data and customer feedback to proactively address challenges and enhance service and support delivery. 
  • Clinical Informatics Collaboration:
    • Partner with the Clinical Informatics Team to ensure effective integration and communication between Laboratory Information Systems (LIS), middleware platforms and Diasorin instrumentation. Focus on optimizing data flow, minimizing manual entry/interaction and supporting streamlined workflows that meet the customer’s clinical and operational goals. 
  • Internal Communication and Training: 
    • Facilitate knowledge sharing across departments by developing documentation, presenting findings and conducting training sessions on workflow best practices and automation capabilities. 
  • Strategic Influence: 
    • Contribute to cross-functional planning and decision-making by delivering data-driven recommendations for solution development. o Play an active role in shaping automation strategies by leading and supporting studies to be submitted for FDA approval.

• Troubleshooting and Problem Solving: 
  • Advanced Technical Expertise: 
    • Serve as a subject matter expert on Diasorin instrumentation and workflow processes with a deep knowledge of system capabilities, configurations and performance optimization.
  • Escalation Support: 
    • Act as a key resource in high-priority escalations, particularly at critical customer sites where advanced troubleshooting is required. Provide informed assessments and solutions to resolve complex issues as needed. 
    •  Lead investigations into technical and operational challenges using data analysis, system diagnostic tools and customer feedback to identify root cause and implement corrective actions.

• Learning and Education:
  • Remain at the forefront of new instrumentation and accessory development ensuring that advanced technical expertise is continuously cultivated and retained within the team.
  • Participate in required trainings, team meeting and educational sessions to build foundational and advanced knowledge while gaining deeper insight into customer needs and internal objectives.
  • Actively engage with technical documentation, support tools and internal resources to strengthen product expertise and support customer interactions.

• Administrative:
  • Works independently in Salesforce CRM and manages customer data, including TAM, contacts, and orders. Provides real-time updates on implementation and customer visits. ·
  • Understands Quality Records, Field Service Process, WO types, and Work Instructions. Submits accurate, timely, and complete work orders that consistently bypass technical review for efficient closure. Serves as a dependable leader and mentor to new and current team members.
  • Adheres to Diasorin’s expense policy, submitting timely, accurate entries and exercising responsible spending with appropriate approvals.
  • Demonstrates strong understanding of travel policies and manages exceptional travel scenarios with cost-effective solutions.
  • Consistently completes all required training modules on or before deadlines.

• General Requirements: 
  • Maintains updated calendars, responds to meeting invites, and communicates changes in availability. Coordinates with managers or colleagues to reschedule essential meetings and notifies managers of appointments during work hours. Requests PTO in advance and avoids rescheduling customer needs except in emergencies. Communicates special circumstances with the manager. 
  • Demonstrates professionalism, ethical conduct, appropriate attire, punctuality, attention to detail, and accuracy.
  • Contributes to a positive environment and represents Diasorin with reliability and integrity.

• Occupational and Safety Compliance: 
  • Performs work safely in accordance with Diasorin’s health, safety, and environmental policies. Takes responsibility for personal and co-worker safety. Follows established procedures for handling and disposing of hazardous and infectious materials. Participates in safety training programs and demonstrates competency in using Material Safety Data Sheets, chemical labeling, emergency response procedures, and company policies. 
  • Follows Diasorin’s compliance procedures to meet regulatory requirements, including audits, documentation, and understanding the requirements of agencies such as OSHA, EPA, NRC, and FDA or Health Canada as applicable.
• Assist sales and marketing in providing assay/instrument demonstrations for customers.

• Develop materials and train the Commercial Organization on aspects relating to automation and workflow solutions (both technical and non-technical) as required.

• Assist sales, service and applications with customer challenges during and after the implementation process.

• Perform remote data analysis of large datasets (instrument data, LIS reports, etc.) based on customer and company need.

• Assist in the development and validation of sales enablement tools as needed.

• Other duties may be assigned based on department or company business needs.